CASE 1 - STORE OPERATIONS Food and fashion retailers in Europe and South America. A Kaizen review and subsequent revision of the in-store operations and processes were made, seeking to eliminate waste, increase productivity and improve customer service.
Problem
- Stock-outs
- Product not available for sale
- Divergence of prices across systems
- Expiration dates passed
- Planogram not being followed
- Lack of detail on products in the store
- Lack of real-time information
- High operating costs
Results
- Increased sales in different categories: 15%
- Increased productivity: 27%
- Work costs reduced by more than 5%
- Increase in customer satisfaction: 7%
- Increase in market share: 2.2%
- Shortages: -21%
- Reduction in stock: 12%
- Greater food safety
- Greater motivation for everyone
| | CASE 2 - MANAGEMENT OF WORK FORCE AND SERVICE A need was identified to enable better in store planning of labour schedules, whilst ensuring that all staff’s personal and contractual needs were met, and at the same time guarantee that the right person was in the right place at the right time, to provide better customer service and achieve greater employee satisfaction.
Problem
- High costs due to non-compliance with legislation
- Inflexible planning generating high rates of absenteeism, turnover and unmotivated colleagues
- Allocation of work force not suited to the needs of the store
- Long queues for customers
- Lost sales
- Customer dissatisfaction
- Costs and planning errors
- Kaizen - every person involved & affected to help organise the team’s schedules, and plan the work
- Implementation of tlantic workforce management
- More efficient allocation of labour resources in accordance with demand, based on historical sales data, and sophisticated forecasting
- Lowering of people costs by over5%
- Labour scheduling in half, i.e. 50%, the time
- Queuing time reduced by 66%
- No fines to pay
|
Share
Consulting
